Chapter 6 - Trust and Human-Machine Teaming: A Qualitative Study

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Abstract

The current chapter discusses the concepts of human-machine trust and human-machine teaming while presenting data from a qualitative study regarding the antecedents of trust and the components of human-machine teaming. The construct of human-machine trust and the dimensions of teammate-likeness from a human-robot interaction perspective were reviewed. Trust antecedents derived from the literature were used as the basis for coding reasons why individuals reported trust of a technology. The dimensions of human-machine teaming were pulled from a recent conceptual model of teammate-likeness, which formed the basis of a coding scheme used to analyze qualitative data. US workers (N = 605) were asked to: (1) identify an intelligent technology that they use on a regular basis, (2) classify the interaction with that technology as a teammate or a tool, (3) report the reasons why they trust or distrust the technology, and (4) explain why they viewed the relationship as one of a teammate (or describe what it would take for the relationship to be viewed as one of a teammate if they reported viewing the technology as a tool). The trust results demonstrated good consistency with the published literature, with the dimensions’ reliability and predictability being paramount. The results regarding human-machine teaming were mostly consistent with an emerging model of teammate-likeness as discussed in the recent literature. Notable divergences were found for individuals who reported the technology as a tool versus as a teammate for the human-machine teaming dimensions but not for the trust factors.

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